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Refund and Returns Policy

Overview

Due to the nature of the product, all downloads, guest lecture/speaking engagement fees, coaching or mentoring sessions, live webinars, recorded webinars, or damaged goods are non-refundable. Even though no refunds are offered Amplify OT is willing to do its best to make yo ua happy. If you have an questions please be sure to contact us at cgrote@amplifyot.com.

Under certain situations, physical products, webinars, and subscriptions services may be eligible for a refund within 30 days of the purchase. If returning a physical product, it must be in its original condition. The buyer is responsible for return shipping costs. Once the item is received a refund will be issued at the discretion of Amplify OT.  

Return shipping will be at the cost of the customer. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cgrote@amplifyot.com.


Appointments

Appointments not canceled at least 24 hours in advance will not be refunded. Appointments may be rescheduled without penalty depending on availability. 

A full refund will be granted if the appointment is cancelled and cannot be rescheduled by Clarice Grote even if within the 24 hour window. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cgrote@amplifyot.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return unless the product is a digital good. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Email cgrote@amplifyot.com for shipping address. Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping will be deducted from your refund.

If applicable, depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at cgrote@amplifyot.com for questions related to refunds and returns or use the form below. 

 

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